Store Return Policy

14 Day Returns

Customer’ s satisfaction is our priority at Kay'LaRenz Boutique and we accept returns and exchanges within 14 days from the date your items were received.

Please contact our Customer Service Team if you have a returns request. We will provide you with a return RMA form.

Kay'LaRenz Boutique Return Policy : 

Defective items

If you receive faulty or broken items:

1.Email us with details of the defective item(s)

2.We will review your case and resolve it within ONE business day.

Sizing & Fitting

If the item you receive does not fit:

We accept returns for refund or exchange. Please submit a ticket to our Support Center and we will offer a solution to you within 24 hours.

Returns are the customers responsibility.

Incorrect items

If you ordered the wrong item or the wrong size:

We accept returns for refund or exchange. Please note that the customer is responsible for all shipping costs and these are non-refundable.

If you have received the wrong item:

1.Please take pictures of the incorrect items, item code, and the packing information and send them to kaylarenz2012@gmail.com.

2.We will review your case and resolve it within ONE business day.

Missing Items/Accessories

1.Please check the shipping information on your account. Sometimes your order is shipped as separate packages.

2. If you have received all of your packages but didn’t receive all of your items, please take pictures of the packing information and send them to kaylarenz2012@gmail.com. We will be happy to help you resolve this issue.

Other issues

If you don’t like your items:

If you don’t like your items, please contact our customer service and we will instruct you on how to return them.

Notes For Returns

Items must be returned with the following characteristics:

-Unworn/used

-Unwashed

-In their original state with all labels, tags,and original packaging.

- Must follow the return RMA instructions given by our staff via the Ticket Center.

The below Items are exempt from return:

Underwear, swimwear, earrings, special categories items and discounted items